HOW TO ORDER
Hello! Thank you so much for your interest in my work — I truly appreciate it.
I put a lot of time and care into every project, working with my hands all day. Because of that, I often have very little time left to respond to all messages. Sometimes I physically cannot reply for a day or even a few days — I’m usually on installations from early morning until late evening.
To help new clients place an order quickly and get all the answers they need without waiting for my reply, I created this simple step-by-step system.
Below you’ll find clear instructions on how the ordering process works, what information I need from you, and how we can move forward with your project as fast and efficiently as possible.
To streamline the process, I collect estimate details remotely because I work with my hands all day and my schedule is very tight from early morning until late evening. Driving to every client for an in-person estimate simply isn’t realistic.
Hiring a manager to travel and do estimates would raise your price — because someone has to pay for their time, gas, and travel. To avoid that and keep my prices fair, all estimates are done remotely. It’s faster, more efficient, and helps you save money.
1. Price Estimate
To get a price estimate, you will need to send a photo of your wall, its measurements, an example of the design you’re interested in, and your full address.
All materials and labor are included in the price — TV mount (SANUS) and a decorative electric fireplace (without heater). Optional features such as LED lighting, cabinets, or shelves are also fully included if your design requires them.
All you need to have is the TV — I take care of everything else.
2. Project Details
After the estimate is approved, you will receive a few short automated questions to speed up the process and keep everything organized, such as your name, address, preferred installation date, and other basic project details. Please answer clearly — I will contact you afterward to confirm everything.
3. Booking the Installation Date
The next step is to book an installation date.
To reserve your spot and begin building your project, you will need to pay a deposit via Zelle.
4. Final Project Details
After the deposit is paid, I will personally contact you to confirm project details such as dimensions, color, finish, and other specifics. You will also be able to ask any questions you may have.
4. Installation Day
On the installation day, please keep the driveway clear and make some space in the garage.
If it’s raining and the garage cannot be cleared, the installation may need to be rescheduled.
5. Final Payment
The remaining balance is due after the installation is completed.
Payment is accepted in cash, by check, or via Zelle (depending on your limit).
6. Warranty
I provide a one-year warranty on the structure, the LED lighting, and the electric fireplace.
If anything happens within a year, I will come and repair it or replace the necessary parts.
7. Service Area
To see if we can provide service in your area, please tap “Service Area” on the main page.
If you’re not in our service area, you can still message me — we may still be able to come.
8. Ready to Begin?
To start the ordering process, simply go back to the main page and tap “Text Us.”
You’ll receive step-by-step instructions from there.
Thank you for choosing Heart_Your_Home!